Google Reviews & Customer Trust

• Understand how reviews influence customer trust

• Find and share your Google review link and QR code

• Write friendly messages requesting honest feedback

• Choose appropriate moments to ask for reviews

• Respond professionally to positive and negative reviews

• Recognize review practices to avoid, including incentives and requesting only positive feedback

• A private 60-minute online session

• Guidance using your own Google Business Profile

• A reusable review request message

• Practice writing two review responses

• Time for your questions

• Certificate of completion

A laptop or desktop, reliable internet, and access to your Google Business Profile. Bring any customer reviews you’d like help responding to.